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Reach

Brother

Customer

Service

by calling 

1-877-276-8437

Monday - Friday,

excluding holidays.

 

 

How to Request Help In Our Facebook Group

How to request help in this group

 

1. First, check the FILES AREA

 

2. When you are logged in tot he Facebook Group, Use the SEARCH THIS GROUP function to see if we have already written and detailed the solution you are seeking.

 

3. If you have tried those steps first, and still need additional troubleshooting, • Post photos of your stitching with view of both front and back of the fabric,

• All 4 Tension dial settings as they are now, and

• Your needleplate if stitching is bunching, and the

• Left side of machine dial settings.

• Needles with a clear view of their offset - see the NEEDLES doc in the FILES AREA

 

Following these Guidelines will get you the best help the most quickly.

 

Do not start your post with something like "I have threaded a million times and watched all the videos..."

 

This means that it is possible something is being done incorrectly and you need to backtrack and start step by step - walking through the designated troubleshooting steps.

 

Often the easiest solution is to re-thread from scratch all 4 cones and in proper order for your model. Start with that procedure every time.

Once an issue has been clearly solved, commenting is turned off to keep new issues to the top of the group’s main feed.

 

 

When you request to join our Facebook group – these tutorials need to be done before we accept your membership request.

 

We have over 17,800 members – and to keep the group useful for most users, these are the things you need to know and become familiar with before joining and posting.

 

Threading Your Serger https://youtu.be/ZQ1ycPZTdOo

 

 

Balanced Tension Tutorial https://youtu.be/NTdjgIKIBr0

 

More Tension Information:

 

http://sewinginthebarn.com/howto/tension.html

 

Understanding Your Serger’s Features http://www.makeithandmade.com/2012/08/understanding-your-serger-features.html

 

How to request help in our group http://brother1034dserger.org/downloads/AskingForHelp.pdf

 

 

How to contact Brother Customer service by calling 1-877-276-8437  Monday through Friday, excluding holidays. Or via the web at

 

http://www.brotherusa.com/service/default.aspx

 

Additional Threading Tutorials

 

Brother Support Frequently Asked Questions:

https://help.brother-usa.com/app/answers/list/p/5872,6207

  Join our Facebook group here

 


 
   

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