Commonly asked questions on our group:

Why was a post declined, or deleted, or commenting turned off?

Make sure you have first looked on the website to see if the problem has already been clearly answered.  This is nearly ALWAYS the case, as we have very rarely ever received a new type problem described in our group.

Posts requesting help need to follow the posting guidelines you agreed to when you join our group. 

This means it needs to include photos of your stitching frontside and backside, machine settings on the front and the side of serger, and a good photo of your presser foot area so we can see if the chaining forks are bent or broken.

If you post something without these photos, your post is declined.

Why do I have to re-thread from scratch when a thread breaks?

A poster just asked about changing the left needle thread and if it is necessary to rethread everything...

Was the poster advised that a total rethread is a must in order to avoid confusion about threading down the road?

Or maybe because she is new and it’s good for people to get comfortable with threading before changing things up?

Yes. When we specifically recommend a procedure to be done like this, we will delete comments to the contrary if it seems like they will confuse the user or if we know this is contrary to the best operation of the equipment.

It really does help avoid confusion and keep running user arguments from starting or getting out of hand.

Most folks know there are many ways to do the same thing, but since we are providing the support for the users, in the group feed, we feature the way we teach it and the way we support it with our website.

Lots of people only learn by shortcuts and break their equipment from not learning to do it properly.

This is also why we request users to to do the tutorials and read the files before joining and asking questions in a way that forces nearly 19,000+ users to read through the drama "HEEELLLLPPP!!!!! "and "Eek a mouse" drama type posts over and over again when they are really just trying to get to the correct info in the shortest way

It makes sense to keep it simple, especially for those that may find threading difficult or intimidating.

Final note:

No need to post messages thanking us for adding you to our group, these are automatically deleted to keep the main message thread for tips and help.